Before Returning
Email hello@layr55.com with your order reference, the email used at checkout and a short explanation of the issue. Please wait for return instructions before posting anything to us.
Change-Of-Mind Returns
Products should be returned unused and in their original condition unless they are faulty. Customised or personalised products may not be eligible for change-of-mind returns.
For change-of-mind returns, you are responsible for return postage unless we agree otherwise. Original delivery charges may not always be refundable.
Faulty Or Damaged Products
If your product arrives faulty or damaged, contact us as soon as possible and include clear photos. We may ask for additional photos or video so we can understand the issue properly.
Where a product is confirmed as faulty, we will discuss an appropriate resolution. This may include repair, replacement or another suitable remedy depending on the situation.
Refund Timing
If a refund is agreed, we will process it using the original payment method where possible. Banking and payment provider times can vary, so we cannot guarantee exactly when funds will appear in your account.
Your statutory rights are not affected by this policy.